Privacy Policy

Last Updated: 2025-01-04

Privacy Policy

Effective Date: January 4, 2025

Introduction

Becoming Diamond ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website becomingdiamond.com (the "Site"), purchase our programs, or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site or use our services.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Create an account on our member portal
  • Purchase a program or product
  • Subscribe to our email list
  • Contact us for support or inquiries
  • Complete forms on our Site
  • Participate in surveys or feedback
  • Attend live sessions or webinars

This information may include:

  • Identity Data: Name, username, title
  • Contact Data: Email address, phone number, mailing address
  • Financial Data: Payment card information (processed securely by third-party payment processors)
  • Account Data: Login credentials, preferences, settings
  • Profile Data: Information you add to your member profile
  • Communication Data: Messages, feedback, support requests

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and usage:

  • Technical Data: IP address, browser type and version, device type, operating system
  • Usage Data: Pages visited, time spent on pages, links clicked, referring URLs
  • Location Data: General geographic location based on IP address
  • Cookie Data: Information collected through cookies and similar technologies (see Cookies section)

Information from Third Parties

We may receive information about you from third-party services:

  • Authentication Providers: Google, GitHub (when you use OAuth sign-in)
  • Payment Processors: Stripe (transaction information)
  • Email Service Providers: Resend (email delivery and engagement)
  • Analytics Providers: Usage statistics and website analytics

Sensitive Information

We do not knowingly collect sensitive personal information such as:

  • Social security numbers
  • Detailed health information
  • Financial account numbers (except as securely processed by payment processors)
  • Racial or ethnic origin
  • Religious or philosophical beliefs

However, you may voluntarily share personal experiences in program participation, coaching calls, or community forums. Please be mindful of what you choose to share.

How We Use Your Information

We use your information for the following purposes:

To Provide Our Services

  • Creating and managing your account
  • Processing payments and fulfilling orders
  • Delivering program content and materials
  • Providing access to the member portal and digital platform
  • Scheduling and hosting live sessions
  • Responding to your inquiries and support requests
  • Sending transactional emails (receipts, confirmations, updates)

To Improve Our Services

  • Analyzing usage patterns and trends
  • Understanding how users interact with our Site and programs
  • Testing new features and improvements
  • Conducting research and gathering feedback
  • Optimizing user experience

To Communicate with You

  • Sending program updates and announcements
  • Providing educational content and resources
  • Sharing relevant offers and promotions (with your consent)
  • Sending newsletters and email campaigns (you can opt out)
  • Notifying you of changes to policies or terms

For Marketing and Business Purposes

  • Personalizing content and recommendations
  • Running promotions, contests, or special offers
  • Creating anonymized case studies and testimonials
  • Analyzing market trends and customer preferences
  • Advertising our services (in compliance with applicable laws)

For Legal and Security Purposes

  • Complying with legal obligations and requests
  • Enforcing our terms and conditions
  • Protecting against fraud, abuse, and security threats
  • Defending legal claims and disputes
  • Maintaining the security and integrity of our systems

Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Consent: You have given explicit consent for specific purposes
  • Contract Performance: Processing is necessary to fulfill our contract with you
  • Legal Obligation: We must process your data to comply with legal requirements
  • Legitimate Interests: Processing serves our legitimate business interests that don't override your rights

You have the right to withdraw consent at any time where we rely on consent as the legal basis.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

  • Payment Processing: Stripe (PCI-compliant payment processing)
  • Email Delivery: Resend (transactional and marketing emails)
  • Database Hosting: Turso (secure data storage)
  • Authentication: Google, GitHub (OAuth sign-in services)
  • Analytics: Website analytics and performance monitoring
  • Customer Support: Tools to manage support tickets and inquiries

These providers have access only to the information necessary to perform their functions and are contractually obligated to protect your data.

With Your Consent

We may share your information with third parties when you explicitly consent, such as:

  • Featuring your testimonial or success story (with your permission)
  • Sharing your content in community forums (as you choose to post)
  • Connecting you with other program participants (in group settings)

For Business Transfers

If Becoming Diamond is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your data.

For Legal Reasons

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Enforce our terms, conditions, and policies
  • Protect the rights, property, or safety of Becoming Diamond, our users, or others
  • Detect, prevent, or address fraud, security, or technical issues

Aggregated or Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you:

  • Industry reports and research
  • Marketing materials and case studies
  • Public presentations or publications

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device that help websites remember your preferences and improve functionality.

Types of Cookies We Use

  1. Essential Cookies (Required)

    • Enable core functionality (login, account access, security)
    • Remember your session and preferences
    • Cannot be disabled without breaking site functionality

  2. Analytics Cookies (Optional)

    • Track how you use our Site
    • Help us understand user behavior and improve experience
    • Provide aggregated statistics

  3. Marketing Cookies (Optional)

    • Deliver personalized content and ads
    • Track effectiveness of marketing campaigns
    • Measure conversion and engagement

Managing Cookies

You can control cookies through your browser settings:

  • Block All Cookies: May prevent site functionality
  • Block Third-Party Cookies: Reduces tracking by advertisers
  • Delete Existing Cookies: Removes stored data

Most browsers accept cookies by default. Consult your browser's help documentation to learn how to manage cookie preferences.

Other Tracking Technologies

We may also use:

  • Web Beacons: Small graphics that track page views and email opens
  • Local Storage: Browser storage for preferences and session data
  • Fingerprinting: Analyzing device characteristics (limited use)

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Security Measures

  • Encryption: Data transmitted over HTTPS/TLS encryption
  • Secure Storage: Database encryption at rest
  • Access Controls: Limited employee access on a need-to-know basis
  • Authentication: Multi-factor authentication for sensitive operations
  • Regular Audits: Security assessments and vulnerability testing
  • Third-Party Security: Vetted service providers with strong security practices

Payment Security

We do not store full credit card information. Payment processing is handled by Stripe, a PCI DSS Level 1 certified provider. Stripe tokenizes payment information for secure storage.

Limitations

Despite our security measures, no system is 100% secure. We cannot guarantee absolute security of your information. You are responsible for:

  • Keeping your login credentials confidential
  • Using strong, unique passwords
  • Logging out of shared devices
  • Reporting suspected security breaches

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations (tax, accounting, legal requirements)
  • Resolve disputes and enforce agreements
  • Maintain business records and analytics

Retention Periods

  • Active Accounts: Data retained while account is active
  • Inactive Accounts: May be deleted after extended inactivity (with notice)
  • Transactional Data: Retained for 7 years for tax and legal compliance
  • Marketing Data: Retained until you unsubscribe or request deletion
  • Support Inquiries: Retained for 3 years for quality assurance

When data is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

  • Right to Access: Request a copy of your personal information
  • Right to Portability: Receive your data in a structured, machine-readable format

Correction and Deletion

  • Right to Rectification: Correct inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal information (subject to legal obligations)

Objection and Restriction

  • Right to Object: Object to processing based on legitimate interests or for marketing purposes
  • Right to Restriction: Limit how we use your information in certain circumstances

Withdrawal of Consent

  • Right to Withdraw Consent: Stop processing based on consent (doesn't affect prior lawful processing)

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

How to Exercise Your Rights

To exercise any of these rights, contact us at:

Email: privacy@becomingdiamond.com Subject Line: "Privacy Rights Request" Include: Your name, email, and specific request

We will respond within 30 days (or as required by applicable law). We may need to verify your identity before processing requests.

Your Choices

Email Communications

You can opt out of marketing emails by:

  • Clicking "Unsubscribe" in any marketing email
  • Updating email preferences in your account settings
  • Contacting us at support@becomingdiamond.com

Note: You cannot opt out of transactional emails (receipts, account notifications, security alerts) while using our services.

Account Information

You can update or correct your account information by:

  • Logging into your account and editing your profile
  • Contacting customer support for assistance

Account Deletion

You can request account deletion by contacting us. We will:

  • Delete or anonymize your personal information (subject to legal retention requirements)
  • Retain transactional records as required by law
  • Remove access to program content and services

Note: Account deletion is permanent and cannot be undone.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children.

If you are under 18:

  • You must have parent or guardian consent to use our services
  • Your parent/guardian must create and manage your account
  • Your parent/guardian is responsible for your data

If we learn we have collected information from a child under 18 without parental consent, we will delete it promptly.

Parents: If you believe your child has provided us with personal information, contact us immediately at privacy@becomingdiamond.com.

International Data Transfers

Becoming Diamond operates in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries.

These countries may have different data protection laws than your country. By using our services, you consent to such transfers.

Safeguards for International Transfers

We implement appropriate safeguards when transferring data internationally:

  • Standard contractual clauses (SCCs) approved by regulatory authorities
  • Ensuring third-party processors meet international data protection standards
  • Complying with applicable data transfer frameworks (EU-U.S. Data Privacy Framework, etc.)

Third-Party Links and Services

Our Site may contain links to third-party websites, products, or services:

  • We do not control these third parties
  • We are not responsible for their privacy practices
  • This Privacy Policy does not apply to third-party sites

We encourage you to review the privacy policies of any third-party services you use.

Third-Party Services We Use

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know

You can request information about:

  • Categories of personal information collected
  • Sources from which information was collected
  • Business or commercial purposes for collection
  • Categories of third parties with whom we share information
  • Specific pieces of personal information we hold about you

Right to Delete

You can request deletion of your personal information (subject to legal exceptions).

Right to Opt-Out of Sale

We do not sell personal information. If our practices change, we will provide a "Do Not Sell My Personal Information" link.

Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

How to Exercise CCPA Rights

Contact us at privacy@becomingdiamond.com or call [Your Phone Number].

We will verify your identity and respond within 45 days.

European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at:

Email: dpo@becomingdiamond.com

GDPR Rights

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

Supervisory Authority

If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority.

Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of covered personal information. We do not sell personal information as defined by Nevada law.

If you are a Nevada resident and wish to submit an opt-out request, contact us at privacy@becomingdiamond.com.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our practices or services
  • Legal, regulatory, or industry requirements
  • User feedback or evolving best practices

How We Notify You

  • Posting Updates: We will post the updated policy on this page with a new "Effective Date"
  • Email Notification: For material changes, we may send an email to registered users
  • Continued Use: Your continued use after changes constitutes acceptance

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

Email: privacy@becomingdiamond.com Support Email: support@becomingdiamond.com Mail: Becoming Diamond, [Your Business Address] Phone: [Your Phone Number] Support Hours: Monday - Friday, 9:00 AM - 5:00 PM PST

We will respond to your inquiry within 30 days (or as required by applicable law).

Data Protection Summary

What We Collect

  • Name, email, payment information (via Stripe)
  • Account credentials and profile information
  • Usage data and analytics
  • Information you provide in programs and forums

Why We Collect It

  • To provide and improve our services
  • To communicate with you
  • To process payments and fulfill orders
  • To comply with legal obligations

How We Protect It

  • HTTPS/TLS encryption in transit
  • Database encryption at rest
  • Limited employee access
  • Regular security audits
  • PCI-compliant payment processing

Your Rights

  • Access, correct, or delete your information
  • Opt out of marketing communications
  • Request data portability
  • Withdraw consent
  • Lodge complaints with authorities

How to Exercise Rights

Contact privacy@becomingdiamond.com with your request.

Last Updated: January 4, 2025

For privacy-related inquiries, please contact privacy@becomingdiamond.com.

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